On Today’s Show
Author Joe Calloway talks about his three customer rules:
- Know more about the customer than anybody else does.
- Get closer to your customer than anybody else does.
- Emotionally connect better with your customer than anybody else does.
Joe asks, “What are you doing that is a higher priority than taking care of your customers and making that connection?”
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1 Simple Thing Action:
Take action to make personal contact (beyond normal transactions) with three customers a week for the next month through a phone call, email, or handwritten note. These are powerful gestures that say, “You are important to me, I value you, I care about you and I care about your business.”
Mentioned In Episode:
The Three Customer Rules:
- Know more about the customer than anybody else does.
- Get closer to your customer than anybody else does.
- Emotionally connect better with your customer than anybody else does.
Guest:
- Leadership & Performance Speaker
- Business Keynote Speaker
- Business Workshop Leader
- Author
- Consultant
- NSA Speakers Hall of Fame
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